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Enhancing the Passenger Experience with Airport Hive and Appssenger

Mature businessman using a mobile phone while sitting in an airport cafe, waiting for his flight reading text message on his cell phone at first call lounge. This conveys the concept of increased passenger experience delivered by Airport Hive and Appssenger.

Azinq and Five Flames are delighted to reveal our new partnership to deliver Appssenger airport app as a fully integrated offering within Airport Hive. This will significantly improve how effectively an airport communicates with passengers and efficiently manage related operations, enhancing airport passenger experience throughout their journey.

The Appssenger Airport App enhances passenger experience by providing a platform that is both easy for passengers to understand and use. Integration with third party systems (parking, flights, restaurants), means passengers can scan their boarding pass to track their flight, book airport services, check the size of their luggage using augmented reality, easily find restaurants and shops during their stay at the airport, and take advantage of personalised coupons and vouchers for special prices. Features include a high resolution airport way-finding map with indoor location, push notifications, and personalised CMS for the management of the information displayed.

Airport Hive provides flight updates in real-time that match the flight information screens in the terminal, ensuring passengers can receive the information they need immediately.

An airport can dynamically customise the application content without having to launch new store versions. Managing the content allows to to communicate proactively with passengers, sending push notifications on demand and geolocalized to reach the right target. Alongside improving the airport passenger experience throughout their journey, operational and marketing teams can improve the airport’s ROI by using app information about passenger activity, such as application usage, CEM reports, tracking flights and favourite destinations.

‘Appssenger and Azinq have been working together closely for many years with our Airport Hive integrations to the Appsenger Mobile app. Our business ethics and technology decisions are aligned which enables us to deliver powerful solutions for our clients benefit. We look forward to continually improving our collaboration, growing our partnership stronger and delivering innovative products.’

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'Appssenger has relied on Airport Hive from the beginning to provide accurate flight information and real-time updates to passengers. Working with lean, specialised and agile companies like Azinq is always a benefit to the customer. This partnership set the basis for developing products that meet the operational and passenger experience needs of any airport worldwide.'

Sergio Morales and Víctor H. Ortega Pérez of Five Flames at the FTE in RDS Dublin, 23-25 MAY 2023 promoting how Appssenger improves airport passenger experience.
Sergio Morales and Víctor H. Ortega Pérez of Five Flames at the FTE in RDS Dublin, 23-25 MAY 2023

About Azinq

Azinq specialises in Airport IT services & products to transform the way airports plan & manage their airport operations & business. Azinq started in 2016 with a vision of utilising modern micro-service solutions to allow airports to enhance passenger experience, improve operational efficiency and increase business agility. Over 20 years of collective experience in designing and deploying airport technology solutions told us the key was freeing up data. This has led to our revolutionary Airport Hive AODB solution.

About Five Flames Mobile

Five Flames Mobile is a mobile app development company. Established in 2012 it focuses on creating mobile app solutions for its customers.

They are a team of highly qualified professionals in different technologies that delivers all the phases of software product creation. More than 50 big customers have trusted them to develop their mobile channel. Appssenger is now the trusted app for airports including Glasgow, Aberdeen, Southampton and soon to be implemented in Shannon Airport.

Further Information

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